The standards body for employee experience listening.
The EX Institute defines the discipline, publishes the Body of Knowledge that practitioners are held to, and accredits those who can demonstrate competence in practice.
Employee experience listening sits at the intersection of organisational psychology, organisation development, statistics, communications and ethics. Until recently it has lacked a stable, independent reference for what good practice looks like. The EX Institute exists to provide one — and to recognise the practitioners who can deliver it.
The Institute publishes a versioned Body of Knowledge, sets the standards by which practitioners are assessed, holds the Ethics Code that all credentialled practitioners commit to, and maintains the public register at ex.expert. Its work is methodology-agnostic in principle and rooted in the VOICE methodology in current practice.
Most candidates demonstrate practice on pindrop, the recognised practice platform, but the credential is held by the practitioner, not the platform.
The discipline
A definition, a scope, and the five propositions that ground the practice. Read the Body of Knowledge.
The credential
Three tiers — Associate, Certified, Master — earned on demonstrated practice rather than seat time. Become accredited.
The register
A public directory of practitioners who have met the Institute's standard. Find a practitioner.